CIUSSS Medical Records

We protect your health information.

Welcome to Medical Records Service!

Medical Records service is the legal guardian of your health information.

A professional and dedicated team looks over their confidentiality and their security.

Your consent might be required for any part of your health information to be transmitted to anyone, except for situations authorized by law. (ex..CSST, RAMQ, IVAC.) and because of it, each request we receive in Medical Records service is carefully analyzed by a medical archivist.

Should you need assistance to complete a consent form, please communicate with us, a medical archivist will gladly explain it to you. (the phone numbers are in the back of the consent forms, which you will find a little below, on this page)

Since the merge as a CIUSSS West-Central Montreal, in April 2015, our professionals have access to your health information, but always within the exercise of their functions, during your period of care.

On paper mode, the conservation of your health information is assured by Medical Records service. On electronic mode, we manage the attribution of the access codes based on the job title and the role of each requestor for whom this access is deemed necessary.

We take necessary measures available to us to make sure your health information is consulted with the only objective to provide you the best care and services possible.

Access to health information

We suggest the following options to send us completed and manually signed requests for health information:

• By email:  divulgation.archives.ccomtl@ssss.gouv.qc.ca
• By regular mail (consult the back of the different forms suggested below for our sites addresses)
• In person, on the sites that operate a Medical Records reception (please verify by calling before)

Transmission

By default, we will send you the information requested by regular mail.

On your request form to access health information,  you can also choose the option of in-person pick- up . (**Please note that the in-person pick-up option is not available in all of our sites. Please contact Medical Records of the site before choosing this option)

You also have the option to provide an email address(*) on your request.

(*)Please note the potential risks associated with sending confidential personal information by email:
It is not possible to completely secure the information sent using email;
Messages can be intercepted, rerouted, broadcast, stored or modified without the knowledge of the people involved;
It is impossible to ensure that only the recipient will be able to read the message;
Messages may be sent to the wrong recipient by mistake;
Information contained in and sent from or to addresses not associated with the health network may be collected and sold to third parties, depending on the terms of the service provider used;
Even if the sender and recipient have deleted the e-mail messages, there may be backup copies on other systems (cloud computing or providers such as Outlook, Gmail, Hotmail, etc.) for an indefinite period of time;
The password of an email account or access to the instant message can be compromised (stolen), giving an individual (curious or malicious) access to all exchanges. The individual will then be able to send messages and impersonate the account holder;
A security breach, an incident due to an error or an intrusion at the email provider can compromise the confidentiality of communications;
The accessibility of emails on several devices (mobile or not) outside the network multiplies the probability of security incidents (loss, theft, spy applications, etc.); 
A network or Internet access problem makes it unavailable to consult, transmit and receive emails;
Public email service providers such as Hotmail and Gmail own the information contained therein;
If one of these options is not expressed, the information will be mailed and the strike deadlines will apply.

Contact us

Telephone: 514-340-8222 ext. 24096